Resolution of disputes arising when using the videochat.pink service: contacts for sending questions and complaints, probable reasons for submitting appeals. The basic rules of network etiquette in terms of online business correspondence.
✉ Contacts and video chat address for messages related to videochat.pink services
The cases when it is necessary to contact the administration can be very different. In case of disputes, technical problems, and other questions about the operation of the video chat, at any time convenient for you, you can use an email or a contact form.
For contacts with questions regarding the video chat you are interested in, please use the addresses and contact information listed below.
You can contact the support service regarding payment for services or incorrect operation of video chats, as well as send complaints by email.
Please select the chat you need from the ones listed below in relation to which you want to contact the support service.
1. Email and Contacts of the described video chats:
2. Contact us for feedback and email regarding the following video chats:
3. To contact the site administrator for questions regarding free video chat and email to send various questions regarding the site, please use this email.
Support does not work around the clock, but specialists will certainly respond to your request within 3 days (excluding weekends and holidays). Please note that sometimes additional information about the current situation may be required.
Important! To receive a response, be sure to check the correctness of the specified address of your email.
✎ Feel free to contact us: feedback from video chat makes using the site even more enjoyable!
A letter to the website address allows you to solve a variety of issues related to the use of its services to get rid of boredom and loneliness.
The administration helps:
✔ explain the Rules, including the nuances of a paid subscription;
✔ to understand the various problems that arise during communication.
You always have the right to file a complaint against a user whose behavior seems unacceptable or incorrect to you. Also, if you have witnessed a violation of the Rules, faced rudeness, obscene behavior – by all means report it.
☑ The basic principles of creating effective messages to contacts for communication
Compliance with several non-strict rules will help speed up the resolution of the issues that have arisen.
1. If possible, specify the subject of your email.
2. Please try to clearly formulate the essence of the appeal. Try not to get carried away with describing extraneous topics.
3. Providing accurate information will allow you to quickly understand the situation, and user support will provide an answer as quickly as possible or suggest solutions to the identified problems. If possible, attach a screenshot to the letter, on which the violation or malfunction is recorded.
4. In business correspondence, including when e-mail is used to contact the administration or moderators of the site, overly bright emotionally colored phrases and the use of emojis are not too appropriate. Icons do not carry any semantic load, and do not have a positive effect on the speed of response to an appeal.
5. Be as polite as possible. Remember that there are people on the other side of the screen, and try to put forward all claims in the correct form. Of course, it is advisable to completely refrain from insults and the use of profanity.
6. If the situation is not an emergency, reread the text of your letter before sending it, as if it was written by an outsider. Check if everything is formulated as you intended. If necessary, make corrections or add photos to help illustrate the essence of your wishes, claims, complaints.
The administration of the videochat.pink website will be happy to help in solving all issues related to the operation of the service. Pleasant acquaintances, wonderful impressions and good mood!